Terms and Conditions
DELIVERY
We offer free delivery in Melbourne. If you live outside of Melbourne, you may be required to pay an additional $37.50 + GST prior to your chair being dispatched, to cover the regional courier charge.
All chair orders are delivered fully assembled in Melbourne, and boxed outside of Melbourne. Please allow up to 5 business days for your chair to be delivered.
All other products are delivered boxed and are dispatched within 48 hours of your order being placed.
RETURNS
Your order is processed with our manufacturers as soon as it is placed. As such, if you make a mistake, please contact us immediately so that we can make sure your order is not processed. Once an order has been processed it is not possible for us to cancel it.
We do not accept returns for change of mind. Returns are only accepted for faulty products.
Please contact us at info@theergonomicphysio.com.au or (03) 9088 2003 before placing your order if you have any questions.
WARRANTY
The warranty length for each product is listed on each respective product page. Please contact us if you are unsure before purchasing.
The warranty covers structural defects (i.e. faulty components) and does not cover wear and tear.
If a product is repaired or replaced within the warranty period, the warranty does not start fresh from the time of repair. The warranty is a set period from the time the chair is originally purchased.
The warranty is valid for the original purchaser only.
The customer is responsible for any and all freight costs incurred in the process of sending out a replacement item as part of a warranty claim. Our warehouse is located in Huntingdale, 3166. This location is subject to change.
In the very unlikely event that you have a problem with one of your products, please contact us via email and we will get the ball rolling to rectify the problem for you.
For more information on our returns or warranty policies, please email as us at info@theergonomicphysio.com.au.
We offer free delivery in Melbourne. If you live outside of Melbourne, you may be required to pay an additional $37.50 + GST prior to your chair being dispatched, to cover the regional courier charge.
All chair orders are delivered fully assembled in Melbourne, and boxed outside of Melbourne. Please allow up to 5 business days for your chair to be delivered.
All other products are delivered boxed and are dispatched within 48 hours of your order being placed.
RETURNS
Your order is processed with our manufacturers as soon as it is placed. As such, if you make a mistake, please contact us immediately so that we can make sure your order is not processed. Once an order has been processed it is not possible for us to cancel it.
We do not accept returns for change of mind. Returns are only accepted for faulty products.
Please contact us at info@theergonomicphysio.com.au or (03) 9088 2003 before placing your order if you have any questions.
WARRANTY
The warranty length for each product is listed on each respective product page. Please contact us if you are unsure before purchasing.
The warranty covers structural defects (i.e. faulty components) and does not cover wear and tear.
If a product is repaired or replaced within the warranty period, the warranty does not start fresh from the time of repair. The warranty is a set period from the time the chair is originally purchased.
The warranty is valid for the original purchaser only.
The customer is responsible for any and all freight costs incurred in the process of sending out a replacement item as part of a warranty claim. Our warehouse is located in Huntingdale, 3166. This location is subject to change.
In the very unlikely event that you have a problem with one of your products, please contact us via email and we will get the ball rolling to rectify the problem for you.
For more information on our returns or warranty policies, please email as us at info@theergonomicphysio.com.au.
