Terms and Conditions
On this page you will find information about the following policies - delivery, warranty and returns.
DELIVERY
We offer free delivery of chairs in metro Melbourne.
Deliveries outside of metro Melbourne incur a delivery surcharge which will be shown to your at checkout. Please ensure you select the shipping that applies to your region or you will be required to pay the additional fee before your order has been processed.
All chairs delivered in Melbourne are delivered fully assembled. Deliveries outside of Melbourne are delivered boxed.
Our chairs are delivered direct from the manufacturer. As such, we are unable to provide a tracking number.
The ErgoBack models are typically delivered within 3-4 business days. The Capital and Icon models may take up to two weeks.
WARRANTY
All chairs sold on our website come with an 7-year manufacturers warranty.
We take great pride in providing our customers with a premium quality product and in having very few warranty claims. For those few claims that we do receive, we endeavour to provide those customers with a timely resolution that exceeds their expectations.
The following terms and conditions apply for the warranty:
To start the process of making a warranty claim, please email info@theergonomicphysio.com.au with the following details:
All products other than chairs have their warranty period listed on the respective product pages.
RETURNS
Please note that we do not accept returns of any products due to change of mind. If you have any questions before placing your order, please either call us on (03) 9088 2003 or email info@theergonomicphysio.com.au.
We offer free delivery of chairs in metro Melbourne.
Deliveries outside of metro Melbourne incur a delivery surcharge which will be shown to your at checkout. Please ensure you select the shipping that applies to your region or you will be required to pay the additional fee before your order has been processed.
All chairs delivered in Melbourne are delivered fully assembled. Deliveries outside of Melbourne are delivered boxed.
Our chairs are delivered direct from the manufacturer. As such, we are unable to provide a tracking number.
The ErgoBack models are typically delivered within 3-4 business days. The Capital and Icon models may take up to two weeks.
WARRANTY
All chairs sold on our website come with an 7-year manufacturers warranty.
We take great pride in providing our customers with a premium quality product and in having very few warranty claims. For those few claims that we do receive, we endeavour to provide those customers with a timely resolution that exceeds their expectations.
The following terms and conditions apply for the warranty:
- For the purposes of this warranty, any reference to "we", "us" or "our" refers to The Ergonomic Physio and any reference to "you", "your" or "their" refers to the customer making a claim under the warranty.
- The warranty is valid for purchases placed online from this website only.
- The warranty is valid for the original purchaser only, and an invoice must be provided to us at the time you make your warranty claim.
- The warranty is offered by the manufacturer of the chairs, not by us.
- The 7-year warranty period runs continuously for 7 years from the day your chair is delivered to your nominated shipping address at the time of purchase. The warranty period ends after 7 continuous years from the date your chair is delivered to your nominated address in the first instance.
- The warranty is valid for standard and reasonable office use.
- The warranty covers mechanical defaults in the chair mechanism.
- The warranty does not cover wear and tear to the upholstery, misuse, or damage caused by you or any other person or thing.
- If you make a warranty claim, we reserve the option to either (1) replace the faulty part or (2) provide a refund of the purchase price.
- If we replace a faulty part, you will have the option to either pick up the replacement part from our warehouse free-of-charge, or have the replacement part delivered to your nominated address at your expense. (Our warehouse is located in Huntingdale, 3166. This is subject to change.)
- If we provide a refund, the refund is of purchase price, less any freight or delivery costs, or processing fees (2%), incurred by us in processing your order and delivering your chair to you in the first instance.
- If you make a warranty claim, we will ask you to provide photo and video evidence clearly showing the default. This is to make the processing of your warranty claim easier and faster.
To start the process of making a warranty claim, please email info@theergonomicphysio.com.au with the following details:
- Email subject - "Warranty Claim" - "Order Number"
- Include relevant photos and videos in the email, clearly identifying the fault.
All products other than chairs have their warranty period listed on the respective product pages.
RETURNS
Please note that we do not accept returns of any products due to change of mind. If you have any questions before placing your order, please either call us on (03) 9088 2003 or email info@theergonomicphysio.com.au.
